Panorama Business Intelligence

Companies are finding numerous performance improvement opportunities when they implement business intelligence solutions into their contact centers, according to the findings of a recent report from the Aberdeen Group.

The report found many companies are either missing or failing to utilize troves of unstructured data and structured transactional data collected in call center and CRM applications. Unstructured data includes call recordings, call notes and other ad hoc interactions between call center agents and customers.
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As a strategic partner of Microsoft, Panorama has been developing powerful business intelligence solutions for the Microsoft platform for the past 15 years. Through our trusted partnership, we were the first to jump at the opportunity to extend Microsoft’s new in-memory platform – SQL Server 2008 R2 (including Office 2010, SharePoint 2010 and PowerPivot). We’ve been working very closely with the Microsoft team for the past 12 months to ensure we deliver value and enhance this new platform with more advanced analytics, easy-to-create operational dashboards and data level security – all to make it enterprise-ready.

To learn more about how you as a Microsoft partner can succeed extending the value of this platform to your customers, read Panorama and Microsoft success story

We very much enjoy our close relationship with Microsoft and we’re looking forward to many years ahead of working together to deliver the tools customers need to make better informed business decisions!

Social media is changing the entire information technology landscape, according to a recent Gartner report. Analysts at the firm stressed this fact in the recent list of 10 “strategic technologies,” which include the application of social networking tools to business intelligence software.

In the upcoming future of IT, businesses that leverage social media within their business intelligence software will gain an advantage over others. While major social media sites have become a major factor in consumer web use, business intelligence software developers have taken note and applied their beneficial features to analytics and reporting.
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New business intelligence trends have become apparent in the post-recession enterprise sector. According to the report from InfoWorld, one of these trends involves the emergence of information technology as a business investment. As a result, more business leaders are focusing their IT investments toward analytics solutions that can help businesses locate inefficient areas of their organization.

For example, InfoWorld’s report detailed auto insurance provider Infinity Property and Casualty, commonly referred to as IPACC, which operates on a large scale across the country with 12,000 independent insurance agents and revenues near $1 billion. According to the report, leaders at IPACC realized the importance of analytics after it survived the recession to help determine which aspects of its insurance claims were affecting its costs.

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Some of the largest businesses in the world have seen financial growth by investing in business intelligence software, according to a recent study.

Researchers at the University of Texas examined the impact of data effectiveness upon revenues and business growth among some of the top global Fortune 1000 companies. The study points to revenue from new customers as an essential measurement for business growth. Among the organizations participating in the study, those that increased their access to data and business intelligence by just 10 percent saw a 0.7 percent increase in revenue from new customers. While that percentage seems small, the researchers applied to the median organization involved in the study, revealing a $14.7 million increase in annual new customer revenue.
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After research shows businesses have largely failed to leverage the benefits of business intelligence over the past few years, experts anticipate an increase in spending on business intelligence software through 2010 as many are beginning to realize what they were missing.

A recent study conducted by the Business Application Research Center found business intelligence software use has been on the decline during the past few years.

However, experts with IDC attribute the decrease in business intelligence usage among these organizations to a lack of education, which could be holding them back from serious benefits.

“The more mature a business is with BI, the more its hunger increases to do things with it,” Alys Woodward, program manager for European business analytics and markets at IDC, told the news provider. “The companies that do not do much are those that have never really understood the benefits.”
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Most businesses lack the resources for successful business intelligence solutions to help achieve significant performance improvements, according to a recent report from the Financial Times.

Implementing updated business intelligence solutions helps business leaders make important, effective decisions based on easy access to corporate data. In fact, research conducted by experts at Cambridge University found quality decision-making resources can result in a 5 percent increase in performance, according to the report.
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Operational risk management is becoming a critical business intelligence initiative for the retail banking industry, offering enterprise-wide access to information and allowing executives to focus on their business objectives.

Emerging threats facing this heavily regulated industry have created a growing demand for business intelligence software. As a competitive, heavily regulated industry, some retail banking organizations miss out on business opportunities by devoting resources to crisis management and banking compliance, rather than strategic planning and capital management.
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