Careers at Panorama Software

The following skill sets are required for this position:

• Provide telephone and email support to customers and partners
• Identify, diagnose, and resolve customer issues
• Responsible for maintaining customer information in support database Participate in testing of new software releases
• Interface effectively with other departments (QA, R & D, Product Management, Presales) in order to resolve product and customer issues.
• Minimum 2 years experience in technical support role or call centre environment
• Related university degree, college diploma or equivalent work experience
• Excellent knowledge of all Microsoft operating systems (98/NT4/200/XP/2003)
• Knowledge of IIS, HTML, Java Script, ASP, SQL
• Strong customer service orientation
• Excellent analytical and troubleshooting skills

A note to all applicants

Thank you for your interest in Panorama. Due to high number of responses, we cannot respond to all applicants. Qualified applicants will be contacted. Applicants' resumes will be kept on file and considered for other opportunities as they become available.

Please submit resumes in MS Word format to jobs@panorama.com.