Panorama Software (“Panorama”) is committed to protecting your privacy. This Privacy Policy (the “Privacy Policy”) explains Panorama’s online and telephone information management practices, including how Panorama collects, uses and discloses information collected online and by telephone. The Privacy Policy applies to: (a) the “www.panoramasoftware.com” website, the “www.Panorama.com” website, and the “www.pansw.com” website, (collectively referred to herein as the “Web Site”); and (b) your communications with Panorama by telephone. PLEASE READ THE PRIVACY POLICY CAREFULLY AS YOUR USE OF THE WEBSITE OR COMMUNICATION WITH PANORAMA BY E-MAIL OR TELEPHONE CONSTITUTES YOUR ACCEPTANCE OF THE PRIVACY POLICY AND ANY SUBSEQUENT MODIFICATIONS THERETO, INCLUDING, WITHOUT LIMITATION, YOUR CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS AND CONDITIONS SET OUT HEREIN. PANORAMA SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES CAUSED DUE TO THE USE OR LACK OF USE OF THE INFORMATION YOU PROVIDE. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THE PRIVACY POLICY, PLEASE DISCONTINUE USE OF THE WEBSITE AND DO NOT PROVIDE YOUR PERSONAL INFORMATION TO PANORAMA. 1.  What Information Is Collected? The information that Panorama collects from you can be broadly grouped into the following two categories: a. Personal Information; and b. General Non-Specific & Demographic Information (Non Personal Information) Personal Information  Personal information as used in the Privacy Policy is any information that identifies you personally, such as your name, address, telephone number and e-mail address information. General Non-Specific & Demographic Information (Non Personal Information)  Any non-personal information either voluntarily provided by you or recorded as part of your use of the Web Site, including any transaction conducted on the Web Site, is considered to be General Non-Specific & Demographic Information. Non-personal information is information that does not contain  personally identifiable information, such as your name, address, telephone number and e-mail address, but includes the type and quantity of the products you purchased and demographic information. 2. How does Panorama Collect Information? Panorama may collect information about you when you: (a) use the Web Site, for instance when Panorama tracks your computer’s unique IP address or Uniform Resource Locator (URL); or (b) voluntarily provide your information to Panorama, for instance: (i) through the submission of forms, such as when you complete Panorama’s demo request form or request a trial software package (ii) by responding to our surveys; (iii) by entering our contests or sweepstakes; (iv) by contacting us via e-mail or telephone; or (v) applying for special offers or newsletters. 3.  What does Panorama use the information for? Panorama uses your information for the following purposes: 1. Providing Services: Panorama uses your information to provide you with services, including processing your orders and delivering products to you, or to respond to your questions or requests. 2. Understanding Your Preferences: In order to provide you with the best online experience possible, Panorama collects both personal information and non-personal information to give us a better understanding of you and the demographic and geographic profile of our customers generally. The information Panorama collects is reviewed closely to assist us in determining the most popular products of interest to you and our other customers and better structure the Web Site to suit your needs. For instance, Panorama may use the information that Panorama collects to keep you notified of new products, special offers or our contests and webcasts. Similarly, by tracking your IP address through the Web Site, Panorama can better understand the types of products and information which are relevant to you and may from time to time use this information to provide you with information or promotions which match your preferences. Should you contact us via e-mail contact links on the Web Site or by telephone, Panorama may keep your comments on file so that Panorama has a record of your preferences and concerns. 3. Obtaining Feedback: From time to time, Panorama may send surveys to you via e-mail, provide a form online at the Web Site or contact you by phone in order to solicit feedback on improvements to be made to Panorama services, including the Web Site in order to improve your online experience. You may provide such information or complete these surveys on a voluntary basis and the submission of personal information may not be required. Should you not wish to receive notification of subsequent surveys or polls, click the link supplied at the bottom of every promotional e-mail that Panorama sends you to request that you not receive such notifications in the future. Should you wish not to be contacted by phone for such purposes, please let us know by email or phone. 4. Administering Surveys, Contests and Sweepstakes: Panorama may also run surveys, contests and/or sweepstakes at various times. By entering/responding to such survey, contests and/or sweepstakes, you agree to disclose your personal information for Panorama’s use in administering the contest and/or sweepstakes, and as set out herein or in the contest or sweepstake rules. 5. Newsletters: Panorama may use your personal information to send newsletters in electronic or paper format to you if you have indicated that you are interested in receiving this material. 4.  Sharing of Information Your personal information will not be shared with, disclosed, sold, traded or rented to any third parties and is collected for our express internal use only, except that we reserve the right to disclose such information: (a) to any of our affiliates and subsidiaries that Panorama deems appropriate; (b) to any of Panorama’s service providers, provided that they agree to protect such personal information; (c) if such disclosure is made pursuant to a legal proceeding or as required by law; (d) to another business entity should Panorama plan to merge with, or be acquired by, that business entity; (e) to organizations in connection with a merger involving Panorama or a transfer or sale of our assets or business; or (f) in accordance with the terms and conditions set out herein. 5.  Use of Cookies “Cookies” are text files that are created by websites and stored on your computer’s hard drive. Cookies do not contain personally identifiable information. These files assist a website in recognizing a user’s preferences which may have been set by the user while on the Web Site, such as shopping cart preferences, usernames and passwords, etc Panorama uses cookies on the Web Site. A cookie created by the Web Site cannot be recognized or viewed by another website, thus ensuring privacy on the customer’s part. There is no way for a cookie to view or store any information from your hard drive, capture your e-mail address, or pass on a computer virus. 6.  Links The Web Site may contain links to third-party websites. Panorama has no control over such third-party websites. By clicking on a link, you agree that Panorama is not responsible for the privacy practices of such third-party websites and that it is your responsibility to be aware of and comply with such privacy policies. 7.  Retention of Information We will retain your personal information only as long as it is required for the reasons it was collected. 8.  Access to Personal Information At your written request, Panorama will: (a) provide reasonable access to your personally identifiable information that is in Panorama’s records for a small administrative fee (if any); and (b) use reasonable efforts to allow you to update or correct personally identifiable information which you state as incorrect to the extent that such information has been maintained by Panorama and if so, that such updating or correction will not compromise Panorama’s privacy or security interest. You acknowledge that it may be impossible to completely delete all of your information from Panorama’s records without some residual information being maintained due to backups or other reasons. 9.  Changes to the Privacy Policy As our information management practices change, Panorama reserves the right to update the Privacy Policy as required. If Panorama decides to amend the Privacy Policy, Panorama may post the amended terms on the Web Site so that you will always know what information Panorama gathers, how Panorama might use that information, and whether Panorama will disclose it to anyone. Posting of amended terms shall constitute notice to you. All amended terms shall be effective immediately upon such notice. Your continued use of the Web Site or continued communication with Panorama by telephone after such modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by the modified Privacy Policy. 10.  Contact Information If you would like to receive a copy of the most current amendment of Panorama’s Privacy Policy or you have any questions or concerns about the Privacy Policy or Panorama’s privacy practices in respect of information collected on the Web Site or by telephone, please direct your questions and comments to our Contracts department email: privacy@panorama.com tel:  (416) 545-0990 fax: (416) 545-0877