Retail Solutions

Operational Performance

Profitable execution in retail is all about the details ― from store execution to logistics and distribution, payroll and manpower management, IT infrastructure, finances and non-inventory supplies. The list of considerations is long, but intelligent use of working capital and management of operating expenses ensures that top-line revenue and margin performance is not eroded by inefficiency, incompetence or fraud before it reaches the bottom line.

But measuring and managing performance — metrics, plans and forecasts, and detailed actual results — is not a simple proposition. The large volumes of data an organization amasses — POS, merchandising, supply chain, financials, human resources, to name a few — often reside in disparate legacy across the enterprise, and IT processes provide limited visibility into the business. It is especially difficult given that there can be many tools used to analyze and report on the data, creating further islands of information.

Solution Description

A powerful business intelligence (BI) solution like Panorama NovaView 5.0 consolidates and leverages critical data, and turns it into meaningful information and reports that everyone can use. Operational intelligence solutions from Panorama let retailers take advantage of their organizational assets to sell and deliver merchandise and services.

Timely, accurate BI gives store managers access to real time information across an entire store’s operations, enabling them to make more accurate decisions more quickly. And by automating many back-office administrative functions, managers will be able to spend less time on administrative tasks and significantly more time out on the floor, working with customers.

Managers are also empowered to make fast, accurate decisions about labor deployment, risk management, product promotions, inventory control and much more. And sales associates can improve customer interactions, increase cross-sell and up-sell opportunities, and anticipate customer needs. The results include enhanced customer satisfaction and greater store efficiency.

Panorama’s NovaView solution can also look for patterns of fraudulent activity and then flag suspicious POS transactions for closer examination. Taken one step further, it can generate alerts that notify store manager whenever products aren’t driving expected gross margins so that the store manager can check to see if the labor mix is correct, signage is appropriate, and inventory position is accurate. This access to real-time store performance information will transform the store manager into an empowered decision-maker who can help the store achieve higher levels of business performance.