Company: Advocate Health Care

Leading Health Care Provider Utilizes Robust BI Solution to Manage Key Performance Indicators and Enhanced Drilled Down Data

Company Overview

Advocate Health  Care, one of the nation’s top 10 health care provider, based on clinical  performance, is the largest health system in Illinois and one of the largest  health care providers in the Midwest. Advocate operates more than 250 sites of  care, including ten acute care hospitals, two integrated children’s hospitals,  five Level I trauma centers (the state’s highest designation in trauma care),  two Level II trauma centers, one of the area’s largest home health care  companies and one of the region’s largest medical groups. Advocate Health Care  trains more primary care physicians and residents at its three major teaching  hospitals than any other health system in the state.

Business Challenge

The Advocate  Health Care Center for Health Information Services (CHIS) needed an integrated  business intelligence solution to help support the tracking and fulfillment of  company-wide key performance indicators. In support of using data analytics to  identify priorities for action and drive improvements within Advocate Health  Care, CHIS had 4 primary services offerings:

  • Management and building of an  Enterprise Data Warehouse (EDW)
  • Business intelligence/analytics  of data, and measurement of key organizational processes
  • Public data provided to proper  government agencies as part of the broader mandatory healthcare regulations
  • Oversight of organizational  coding processes

“We needed  integrated analytics to help us gain deeper knowledge about our processes and  outcomes,” said Tina Esposito, Director Center for Health Information Services.  “For example, the accessibility of patient satisfaction data by site, service  line, and unit has helped managers zero in on areas of opportunity.”

There was a need  for the ability to drill down information in a more efficient manner. Previously,  analysts were pouring through data in order to find just a small subset of  information. This intensive searching dragged down efficiency.

Solution

Advocate Health  Care chose Panorama’s BI Solution suite for its compatibility to organization’s  electronic data systems and ease of use, meeting the information needs of  individuals with varying degrees of knowledge and expertise in data analytics.  The firm became a customer in 2006, running Panorama on a simple architecture  of Windows XP, with SQL Server on the back end.

With about 800  consistent users, Advocate Health Care needed a BI solution that could meet the  needs of individuals with varying degrees of knowledge requirements and  expertise. The front-end users are segmented into 80 to 100 power users that  use all of the system’s data manipulation capabilities and the remaining users  that require access to default pages to see hard numbers.

The CHIS division  provides end users with access to Panorama’s BI Solution which then allows  users to look at data in a multi-dimensional view, allowing them to extract new  insights into drivers of key processes. It is incorporated directly into the  base architecture of Advocate Health Care’s systems, providing a seamless  platform.

This BI platform  is segregated into two distinct but interrelated enrollment environments. The  public enrollment provides access to all of the 33,000 Advocate Health Care  users who wish to broaden their knowledge about reports, scorecards, and other  information that does not provide patient-level data.  The ability to provide this broad enrollment  has supported a culture of transparency.   Nearly all company employees use scorecards to gauge key performance  indicators for the company, by actively using Panorama’s BI solution.

The second enrollment  is a secured environment with data being sourced directly from Advocate  systems. This involves a slightly different architecture that enables more  patient-level reporting and data analysis.

Results

Drilled  Down Analytics

Advocate Health  Care’s users utilize Panorama to drill down into data to evaluate the key  result areas of Health Outcomes and Patient Satisfaction.  This supports corporate-wide initiatives on  topics such as readmissions, computerized physician order entry (CPOE), and  length of stay.

Users are  presented with very interactive reports which are sourced from the Panorama  driven data cube. They are presented with a summary scorecard and can easily  click for more details. Each hospital is tabbed into its own dataset and users  can manipulate data as needed, easily saving to their briefing book for further  review.

“We can now offer  data in a transformative way, moving from just looking at numbers to gaining a  real understanding about the meaning and implications of those numbers said  Esposito.

Managing  the Population Set and Data Sources

With its integration  capabilities, users can dynamically alter the patient population sets to the  segments they actually need, instead of spending time looking at charts. There  is also a broad flattening of the data within Advocate Health Care’s EDW. Data  comes into the EDW from multiple sources including HIS systems, Lawson ERP, and  external benchmarking systems. “Everything comes into the one platform at the  EDW, which really benefits the user by providing a simplified environment,”  said Padmini Mandavalli, Manager from EDW. “This integration moved us way  beyond creating reports one-by-one and trying to merge them into Excel.  Numerous aspects of patient care are together, providing a more complete multidimensional  view.”

Solution Highlights

  • Managers can quickly access  self-service data to impact outcomes
  • Reporting completed in minutes  to allow flexible and informed decision making
  • Standardization of templates  allows fast and easy customization
  • Multi-dimensional data views  provide greater context into the meaning of reports
  • Users can quickly drill down to  the right subset of data
  • The Panorama enabled EDW  seamlessly integrates disparate data from multiple sources

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